PSD Handout

IFTM UNIVERSITY
SCHOOL OF BUSINESS MANAGEMENT
COURSE HANDOUT
Session: 2017-18


Paper Instructor                    :  Mrs. Megha Bhatia
Paper Name & Code             : Professional Skills Development/ MBA 303
Course name & Semester     : MBA III Semester

Learning Objective: The paper aims to acquaint the students in understanding the nuances of Corporate Grooming and Dressing, Corporate Etiquette & the Ethical Dilemmas present in business. It also encompasses the basics underlying Group Discussions, the Group Decision-Making process, how to handle Interview situations, and how to make Presentations


LECTURE PLAN:
UNIT NO.
UNIT OBJECTIVE
LECTURE CONTENTS
TOTAL NO. OF LECTURES (ANTICIPATED)
BOOKS
1
The objective of this unit is to build self-confidence, enhance self-esteem and improve overall personality of the students. The aim is to teach dressing and grooming skills to the students through sensitizing them about proper behavior, socially and professionally, in formal and informal circumstances.
The Corporate Fit: Dressing and Grooming
2
T.B-1
Knowledge of how to dress in corporate environment. Do’s and Don’ts for Men and Women
2
T.B-1
Knowledge of Basic Table manners
1
R-3
Introduction to telephone Etiquette and E-mail Etiquette
1
R-3
Code of Conduct in a professional environment
1
R-3
How to behave in a professional set up
2
R-3
Practical experiences and case studies on taking decisions in professional set up
1
R-3





Activities beyond the syllabus
Activity #1  Title: Dress and Groom Checklist
Activity #2 Title: Who Would You Hire?
Activity #3  Quick Quiz
2
To broaden the outlook of the students through generation of a pile of ideas and exposure to new and different experiences and ideas and enrich their understanding of the issues under group discussion.
Introduction to Group Discussion
2
T.B-1, R-4
Difference between GD and Debate
1
T.B-1, R-4
Types of Group Discussions
2
T.B-1, R-4
Etiquettes and Mannerisms
1
T.B-1, R-4
Opening and Concluding in a GD and Do’s and Don’ts during a GD
2
T.B-1, R-4
Skills required for handling a group discussion .key techniques to succeed in a GD
2
T.B-1, R-4
Activities beyond the syllabus
Activity #1 PINWHEEL DISCUSSION
Activity # 2 DRILL-REVIEW PAIRS
Activity #3 PANEL DISCUSSIONS/DEBATES
Activity #4 ROLE-PLAYING EXERCISES
3
To teach students the interviewing skills  when they want to tell the employer or admissions representative about their strengths, skills, education, and work experience.
Resume Preparation – Introduction

2
T.B-1, R-2
Helping students to prepare resume and differentiating between resume, CV and Biodata
2
T.B-1, R-2
How to handle an Interview Process, Types of  Interview  
2
T.B-1, R-2
Interview Handling Skills, Common Interview Mistakes
2
T.B-1, R-2
Impressing the Interviewer
2
T.B-1, R-2
Activities beyond the syllabus
Activity #1 Mock Interview
Activity #2 Mock Phone Interview Etiquette
Activity #3 What Business tycoon Character Am I?
4
To help students identify their own anxiety about public speaking and take steps to reduce their anxiety. Further, this unit aims at teaching how to prepare and deliver an oral presentation in a manner that effectively delivers the message and meets the needs of the target audience.
Introduction to Presentations and its importance in business
2
TB-1, R-5,R-6
Effective Presentation Skills
1
TB-1, R-5,R-6
Role of Voice Modulation and Body Language during Presentation
2
TB-1, R-5,R-6
Role of in Presentations
1
TB-1, R-5,R-6
Importance of initial planning for Presentations. How to prepare and practice before presenting. Minute task to make an effective presentation
2
TB-1, R-5,R-6
Use of Visual Aids for preparing Presentations
1
TB-1, R-5,R-6
Audience Management during Presentations
1
TB-1, R-5,R-6
Activities beyond the syllabus

Activity #1 My Friend’s Fictional Life

Activity #2  Impromtu Game

Activity #3 Funny Image Game

Activity #4 Continuous Story

Activity #5 Something In My Wallet

Activity #6 Action Story

Activity #7 Make A Commercial

Activity #8 A Fake Holiday

Activity #9 Alternative Ending

Activity #10 Preparation of PPT’S
Total
40


LEARNING OUTCOMES:
  1. Present yourself in both written and oral form that showcases your qualifications and education, experience and skills.
  2. Understand the level of professionalism required for placement and employment.
  3. Present yourself for interview in the best prepared and professional light.
  4. Demonstrating advanced interpersonal communication, business etiquette and relationship building skills
  5. Assess personal strengths, talents, values and interests to appropriate jobs and careers to maximize potential.
LEARNING RESOURCES:
Text Books:

1.      T.B-1-  T: Chaturvedi, P.D. (2013): Business Communication. Pearson Education.

Reference Books:
R1:   Sehgal, M.K. & Khetrapal, V. (2007): Business Communication. Excel Books.
R2:   Pal, R. (2015): Business Communication. Sultan Chand & Sons Publication.
R3:   Rothschild, D.: EatiQuette‘‘s The Main Course on Dining Etiquette: A step-by-step guide to dining with confidence in the 21st Century.
R4:  Galanes, G.J., Katherine, A. & Brilhart, J.K.: Effective Group Discussion: Theory and Practice.
R5:  Jay, R. & Jay, A.: Effective Presentation. 3rd Edition, Pearson Education.
R6:  Mandel, S.: Effective Presentation Skills (A Fifty-Minute Series Book).




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